In Bihar, the Department of Revenue and Land Reforms has instructed revenue officers to be present in their offices on Mondays and Fridays to address public grievances effectively. This directive, part of the Seven Resolves-3 program led by Chief Minister Nitish Kumar, aims to enhance governance by prioritizing citizen-centric practices. The initiative, effective from January 19, 2026, emphasizes accountability, transparency, and responsiveness in revenue administration.
The Principal Secretary of the Department, C.K. Anil, issued the directive to ensure a more people-friendly and efficient revenue administration system. Under the leadership of Deputy Chief Minister Vijay Kumar Sinha, the Land Reforms Public Welfare Dialogue initiative was launched to directly engage citizens in voicing their land and revenue-related concerns. This move underscores the government’s commitment to modernizing administrative practices and fostering citizen trust.
The initiative also stresses the importance of respectful and courteous behavior towards citizens in all revenue offices. To enhance transparency and accountability, digital record-keeping of citizen complaints has been made mandatory. This system aims to streamline grievance redressal processes and hold officials accountable at every level, with Divisional Commissioners and District Magistrates playing pivotal roles in strengthening revenue administration within their jurisdictions.
Deputy Chief Minister Vijay Kumar Sinha highlighted the government’s focus on ensuring prompt and transparent resolution of citizen issues. By implementing mandatory public hearings, digital grievance management, and citizen-centric facilities, the administration aims to enhance accountability and improve service delivery. The government’s broader vision, under the Seven Resolves-3 initiative, is to uphold the principles of ‘Respect for All – Ease of Living,’ ensuring efficient revenue services and bolstering public confidence in governance.
