Zomato Unveils AI-Powered ‘Nugget’ to Transform Customer Support for Businesses

A Game-Changer in Customer Service

Zomato, a leader in the food delivery industry, has launched Nugget, an AI-powered, no-code customer support platform designed to revolutionize how businesses handle customer interactions. With this strategic move, the company enters the business-to-business (B2B) software space, offering a powerful tool to streamline customer support operations and improve efficiency.

Nugget is built to autonomously resolve up to 80% of customer queries, significantly reducing response times and operational costs. Thanks to its no-code architecture, businesses can deploy and customize the platform without requiring technical expertise, making it accessible to companies of all sizes. The AI-powered system continuously learns from real-time interactions, adapting to customer needs without requiring manual updates.

Revolutionary Features of Nugget

1. AI-Powered Automation

Nugget utilizes Conversational AI and Voice AI Agents to handle a vast number of customer interactions. By automating responses to common queries, businesses can reduce dependency on human support agents, allowing them to focus on more complex customer concerns.

2. No-Code Simplicity

Unlike traditional AI-based support systems, Nugget requires no coding skills to implement and customize. Businesses can easily tailor the platform to meet their specific needs without hiring a development team, making advanced AI-driven customer support accessible to all.

3. AI-Driven Analytics and Smart Assistance

The platform features AI-powered analytics tools that help businesses monitor trends, identify recurring issues, and derive actionable insights. Additionally, its Agent Co-Pilot functionality provides real-time chat summarization, personalized suggestions, and contextual recommendations to improve agent performance.

4. Seamless Integration

Nugget seamlessly integrates with widely used business platforms such as WhatsApp, Zendesk, Salesforce, Slack, and Freshdesk, ensuring businesses can incorporate the AI assistant into their existing workflows without disruptions. This integration capability allows for smoother customer service operations and enhanced resolution times.

Aligning with Industry Growth Trends

The launch of Nugget comes at a time when the Indian conversational AI market is experiencing rapid growth. The market is expected to expand significantly in the coming years, driven by increasing demand for AI-driven customer support solutions. With this launch, Zomato positions itself as a major player in this evolving landscape.

A Strategic Move for Business Expansion

The unveiling of Nugget aligns with Zomato’s broader strategy to diversify its business model. While the company continues to see substantial revenue growth, challenges in operational costs remain. By expanding into the B2B software sector, this initiative could help optimize resources and open new revenue streams.

Exclusive Offer for Early Adopters

To encourage businesses to adopt Nugget, an attractive offer has been introduced. Companies currently tied to contracts with existing customer support providers can use Nugget for free until their current contracts expire. This initiative lowers the barrier to entry, allowing businesses to experience the benefits of AI-powered customer support without immediate financial commitments.

Final Thoughts

Zomato’s launch of Nugget marks a significant step forward in AI-driven customer service solutions. With its no-code interface, automation capabilities, and seamless integration with popular platforms, businesses now have an efficient and cost-effective tool to enhance customer experience. As conversational AI continues to reshape the industry, this new offering positions Zomato as a key innovator in the field.