Additional Chief Secretary for Water Resources, Indira Gandhi Canal, and Irrigated Area Development Department, Abhay Kumar, oversaw the operations of the Rajasthan Sampark Helpline (181) at the Government Secretariat. During the inspection, Kumar engaged with complainants directly to grasp their issues and urged officials to resolve pending cases promptly.
Kumar personally spoke with citizens via phone, listened to their grievances, and requested detailed updates from departmental officers on the progress made in addressing complaints. He conducted a thorough assessment, focusing on the time taken to resolve cases, long-standing grievances, categories with low satisfaction rates, and issues related to the Water Resources Department.
Highlighting the importance of accountability and transparency, the Additional Chief Secretary instructed officials to ensure timely and effective resolution of every complaint. He emphasized the necessity of implementing corrective actions as needed and maintaining open communication with complainants to keep them informed about the status of their cases.
