Latest Customer Complaints News & Updates

RBI Issues Guidelines for Internal Ombudsmen in Banks and NBFCs

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Mumbai, Jan 14 (IANS) The Reserve Bank of India (RBI) on Wednesday issued guidelines for the appointment and functioning of internal ombudsmen in banks and NBFCs, aimed at strengthening the mechanism for resolution of customer grievances.The RBI has issued separate directions for commercial banks, small finance banks, payments banks, non-banking financial companies, non-bank prepaid payment instrument issuers, and credit information companies to ensure specific clarity to each category.The direc…