New Delhi, July 23 (IANS) Uber Technologies has reduced nearly 10 per cent of its customer service workforce as the ride-hailing company reshapes its operations around artificial intelligence (AI) and a leaner organisational structure, according to multiple reports.The latest job cuts affect employees in Uber’s community operations division, which handles customer support, they added.Reports suggest the company is also requiring remote employees in the unit to relocate to designated hub offices …
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New Delhi, June 9 (IANS) Public sector banks (PSBs) are increasingly embracing artificial intelligence (AI) and are keen to adopt next-generation technologies to improve customer service, operational efficiency and risk assessment, Arundhati Bhattacharya, President and CEO, Salesforce India and South Asia, said on Tuesday.In an interaction with IANS, the former State Bank of India (SBI) chairperson said public sector lenders have recognised the need to adapt to rapid technological changes and ar…
New Delhi, Feb 3 (IANS) Steel Authority of India Limited (SAIL), one of the country’s largest steel-making companies and a Maharatna public sector enterprise, on Tuesday announced it has achieved its highest-ever cumulative sales during the April to January period of the current financial year.The company recorded total sales of 16.6 million tonnes during this period in FY 2025–26, showing a strong growth of 16 per cent compared to 14.3 million tonnes in the same period last financial year, …
