A Suvidha Camp organized by the New Delhi Municipal Council at the NDMC Convention Centre saw the resolution of 61 grievances raised by visitors. The camp served as a one-stop platform for addressing public grievances in central Delhi, covering various departments like Personnel, Civil Engineering, Horticulture, Public Health, and more. Residents and service users sought guidance on a range of civic services, engaging in direct interactions with officials for transparent and efficient solutions.
Hundreds of individuals attended the camp seeking assistance and information on NDMC services, with a focus on fostering transparency and quick decision-making through face-to-face interactions. Grievances were carefully examined, with immediate resolutions provided whenever possible, while matters requiring higher-level intervention were explained to complainants along with expected timelines for resolution. Over 100 officers from 30 NDMC departments were present at the camp, ensuring effective grievance handling and emphasizing the council’s commitment to timely service delivery.
In addition to the on-ground efforts, NDMC introduced the “Jan Suvidha Portal” to enhance digital grievance redressal. This platform on the NDMC website allows citizens to lodge complaints, track their progress in real-time, and offer feedback on the redressal process, promoting accessibility and transparency. The council has also extended grievance redressal through social media platforms like X, Facebook, and Instagram, with complaints monitored by department heads for swift resolutions, ensuring round-the-clock civic responsiveness.
