Guwahati, Aug 4 (IANS) Northeast Frontier Railway (NFR) launched a Digital Travel Assistance Kiosk Network at Guwahati Railway Station, marking a major step towards enhancing passenger convenience through digital innovation and providing commuters with quick, seamless, and technology‑driven access to travel‑related information and services.
NFR’s Chief Public Relations Officer (CPRO) Kapinjal Kishore Sharma said on Tuesday that the initiative, branded as ‘GoLukBuk’, marks the first‑of‑its‑kind project in NFR’s jurisdiction and has been introduced under the New Innovative Non‑Fare Revenue Ideas Scheme (NINFRIS).
The Digital Travel Assistance Kiosk Network was inaugurated by NFR General Manager Chetan Kumar Shrivastava, in the presence of Niraj Sahay, Principal Chief Commercial Manager, Northeast Frontier Railway, and other senior officials.
Sharma said that as part of this initiative, strategically located digital kiosks have been installed at Guwahati Railway Station, with additional kiosks also planned at Kamakhya Railway Station, ensuring easy accessibility for passengers seeking travel assistance and digital booking services.
He explained that ‘GoLukBuk’ is an integrated digital platform enabling passengers to conveniently compare and book a wide range of travel‑related services through interactive kiosks. These include hotel accommodation, cab and car rental services, food and beverage delivery, sleeping pod bookings, meeting pod reservations, and other travel assistance services from a single digital interface.
The platform is designed to offer passengers a seamless, quick, and user‑friendly booking experience while reducing the need to access multiple applications or service providers.
According to the NFR CPRO, the kiosks also feature high‑resolution digital display screens and LED hologram fan technology, creating a modern Digital Out‑of‑Home (DOOH) advertising platform that offers businesses an opportunity to connect with thousands of railway passengers every day.
Additional services, including Quick Commerce, are planned to be integrated in the near future to further expand the range of passenger amenities.
The project has been implemented under the NINFRIS scheme with an initial licence period of one year, extendable based on satisfactory performance, Sharma pointed out. It also contributes to generating sustainable non‑fare revenue while improving the overall passenger experience through technology‑driven services.
The NFR official said that the launch of GoLukBuk reflects Northeast Frontier Railway’s commitment to enhancing passenger services through digital innovation. By offering a seamless and integrated travel assistance platform, the initiative aims to improve passenger convenience and set a benchmark for the adoption of similar technology‑driven services at railway stations across the country.
The Northeast Frontier Railway (NFR), headquartered at Maligaon near Guwahati, operates across the Northeastern states as well as in seven districts of West Bengal and five districts of North Bihar.
–IANS
sc/dan
