Odisha Chief Minister Mohan Charan Majhi announced that his government has made significant strides in resolving public grievances, with almost 95 percent of cases being addressed through the state’s redressal mechanism. Following the 16th Public Grievance Hearing in Bhubaneswar, the Chief Minister emphasized the active participation of Ministers and senior officials.
Since the launch of the grievance hearing system, approximately 14,000 petitions have been received, covering groups ranging from a few individuals to larger groups of 10–15 people per grievance. Over 56,000 people’s grievances have been reviewed and processed meticulously, with some cases resolved immediately and others still in progress, as per the established procedures.
In the most recent phase, out of 13,358 registered cases, a remarkable 95 percent have been resolved, totaling 12,748 cases. Additionally, out of 1,49,418 grievances received through the Jana Sunani Portal and post, 1,30,845 applications have been successfully addressed, accounting for an 88 percent disposal rate.
Highlighting the efficiency of the government’s single-window system, Chief Minister Majhi mentioned its prompt assistance during emergencies, particularly for critical patients needing urgent hospitalization. Patients with severe illnesses like cancer and kidney diseases also receive financial aid through the Chief Minister’s Relief Fund.
The Chief Minister further elaborated that officials at district and lower levels have the authority to issue certificates and promptly approve eligible cases, ensuring timely benefits distribution without unnecessary delays. He emphasized that many long-pending grievances at lower levels are expedited upon reaching their attention, with some resolved within a week and others within 90 days through a structured review process involving district and state-level assessments.
Majhi emphasized that the grievance redressal system serves as a vital tool in providing justice to the general public. He highlighted its pivotal role in ensuring justice and efficient public service delivery, expressing the government’s commitment to enhancing and expanding its scope in the future. Grievances are registered and monitored through an online portal via district collectors, ensuring transparency and accountability.
The Chief Minister affirmed that grievance hearings will continue not only at the state headquarters but also at various locations across the state, bringing governance closer to the people with the full administrative team in attendance.
