The Quality Council of India (QCI) has introduced a new set of quality reforms aimed at enhancing India’s quality ecosystem. These reforms, announced on the eve of Sushasan Divas 2025, target various sectors like healthcare, laboratories, MSMEs, and manufacturing. The reforms include the introduction of the Q Mark – Desh ka Haq, a QR-coded Mark of Quality to provide transparency and combat fake certificates.
The reforms signify a shift towards trust-building by reducing paperwork, streamlining processes, and fostering a high-trust environment. Additionally, the reforms focus on expanding the assessor pool by welcoming young experts and enhancing last-mile reach. Quality Setu, a secure ticket-based system for grievance redressal, and a paperless accreditation platform are among the key initiatives to be launched.
For industry and MSMEs, the reforms aim to empower over six crore MSMEs by mentoring Tier-2 and Tier-3 suppliers for ZED and Lean certification. The initiative also includes training one lakh MSMEs and Self-Help Groups in quality, packaging, and branding. Moreover, a Shop Floor Best Practices Playbook will be introduced to familiarize small businesses with global quality standards.
In the healthcare sector, the focus is on enhancing patient safety across hospitals nationwide. Measures include providing guidance through NABH’s MITRA program, relaxing accreditation norms for hospitals with lower occupancy rates, and introducing role-based skilling programs for healthcare professionals. Desktop surveillance and AI-assisted monitoring will be implemented to reduce on-site inspections for consistently performing hospitals.
