The State Bank of India Chairman, C S Setty, highlighted the banking sector’s pivotal role in realizing India’s Viksit Bharat vision. Setty, addressing shareholders in the bank’s annual report, emphasized the sector’s significance in mobilizing capital, supporting infrastructure development, fostering entrepreneurship, and enhancing financial inclusion nationwide. He stressed the transformative impact of the banking sector in enabling entrepreneurship, infrastructure creation, and financial inclusion as India progresses towards the vision of Viksit Bharat.
Setty outlined the strategic priorities of SBI, focusing on strengthening its “Digital First, Customer First” approach. The bank’s future roadmap includes substantial investments in technology, data analytics, artificial intelligence, cybersecurity, and digital infrastructure to enhance its agility, intelligence, and responsiveness in the banking ecosystem. Describing FY26 as a landmark year, Setty noted SBI’s advancements in becoming a technology-driven and customer-centric financial institution.
The next phase of SBI’s transformation aims to deliver personalized, seamless, and intuitive banking experiences across various customer segments and channels. While emphasizing the importance of physical banking in SBI’s relationship-led model, Setty highlighted the bank’s goal of integrating its branch network’s strength with digital platforms’ speed and convenience to offer an omni-channel banking experience.
