State Bank of India announced the launch of AI-driven digital advancements on its 71st Bank Day. The bank expanded its YONO platform by introducing new customer experiences, AI features, and pioneering functionalities. New customers now have the convenience of opening a savings account along with a Demat and trading account through a unified 3-in-1 digital onboarding process.
Moreover, eligible customers can effortlessly convert their savings account to a corporate salary account or upgrade an existing salary account online without the need to visit a branch. The bank also unveiled a unique Sustainability Journey on YONO, allowing customers to monitor the carbon emissions saved through digital transactions and track a monthly Green Score.
In addition, SBI launched a Financial Fitness score on YONO, offering a comprehensive overview of accounts, loans, investments, insurance, and spending patterns. The bank significantly enhanced eTrade on YONO Business by integrating its entire Trade Finance suite into the mobile platform. This integration enables corporate and MSME customers to securely view, monitor, and authorize Inland, Import, and Export Trade Finance transactions from any location, facilitating quicker decision-making and improved operational efficiency.
Furthermore, SBI introduced YONO Ji, an Agentic AI-powered virtual assistant accessible 24×7 on YONO Business web and mobile platforms. YONO Ji is designed to offer immediate guidance on products, platform features, and service-related queries, ensuring prompt and personalized customer support. Challa Sreenivasulu Setty, Chairman of State Bank of India, emphasized that these initiatives underscore the bank’s dedication to leveraging Artificial Intelligence, digital innovation, and data-driven insights to simplify banking processes, enhance efficiency, and broaden accessibility.
