Mumbai, July 13 (IANS) The Reserve Bank of India (RBI) on Monday asked banks to empower their Internal Ombudsmen (IO) mechanism to strengthen customer service and redress grievances speedily in order to avoid external escalation of cases.Addressing the third annual conference of Internal Ombudsmen (IO) of banks and NBFCs here, RBI Deputy Governor Swaminathan J. exhorted the internal ombudsmen to provide a meaningful, fair, and effective resolution of customer complaints.The Deputy Governor also …
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Ahmedabad, March 9 (IANS) The Reserve Bank of India (RBI) on Monday launched the sixth edition of the Digital Payment Awareness Week (DPAW) in Ahmedabad with a women-centric outreach programme, highlighting the need for greater public awareness on safe digital transactions amid rising cases of online fraud.The week-long campaign, being observed across India from March 9 to March 15 under the national initiative ‘Har Payment Digital’, is led by the RBI’s Department of Payment and Settlement…