Washington, March 27 (IANS) The Federal Communications Commission has launched a sweeping proposal to push call centre jobs back to the United States, tighten customer service standards, and crack down on illegal robocalls linked to overseas operations. The move, approved by the Commission this week, opens a formal rulemaking process to address growing consumer complaints about offshore call centres and rising fraud risks.FCC Chairman Brendan Carr said Americans are increasingly frustrated…
Latest Robocalls News & Updates
Washington, March 27 (IANS) The Federal Communications Commission has proposed sweeping new rules aimed at cutting off illegal robocalls before they begin, by tightening control over how phone numbers are issued, resold and used across the telecommunications system. The proposal reflects a shift in strategy. Rather than focusing only on blocking unwanted calls after they are made, regulators are now trying to intervene at an earlier stage — the point at which scammers obtain the numbers tha…