Washington, March 27 (IANS) The Federal Communications Commission has launched a sweeping proposal to push call centre jobs back to the United States, tighten customer service standards, and crack down on illegal robocalls linked to overseas operations. The move, approved by the Commission this week, opens a formal rulemaking process to address growing consumer complaints about offshore call centres and rising fraud risks.FCC Chairman Brendan Carr said Americans are increasingly frustrated…
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