Artificial intelligence (AI) is rapidly reshaping work dynamics, especially for knowledge workers, according to Mihir Shukla, Co-Founder, CEO, and Chairman of Automation Anywhere. Shukla highlighted that the AI transformation is occurring swiftly across various sectors globally, unlike the gradual evolution of the industrial age. He likened the impact of AI to that of the Industrial Age, emphasizing its profound influence on work processes.
Shukla emphasized that many companies are already experiencing tangible benefits from integrating AI-driven automation into their operations. Notably, enterprises leveraging Automation Anywhere’s agentic process automation platform are observing enhanced efficiency and decision-making capabilities. Shukla noted a significant growth in the company’s operations in India over the past two years, with a fourfold increase in business driven by expanded AI talent recruitment and large-scale deployments.
While acknowledging the positive outcomes of AI adoption, Shukla cautioned against hasty implementation without proper orchestration and governance. He stressed the importance of prioritizing outcomes over technology and integrating AI thoughtfully into existing workflows. Shukla cited an example of a large bank automating over 200 processes using AI, including providing employees with chatbots for regulatory compliance checks, enabling faster decision-making and risk mitigation.
Automation Anywhere offers an agentic process automation platform that facilitates end-to-end automation of critical business processes. The company also provides sector-specific agentic solutions for IT service management, finance, healthcare, and banking, supporting organizations in streamlining operations and enhancing productivity.
