Delhi Chief Minister Rekha Gupta announced a new emergency response initiative where citizens can dial 112 for all types of emergencies, eliminating the need for multiple helpline numbers. This move falls under the Emergency Response Support System (ERSS) 2.0, aimed at simplifying and strengthening the emergency response system in the capital. The objective is to ensure quick assistance during critical situations without the confusion of remembering various helpline numbers.
Chief Minister Gupta highlighted that the current system involves different helpline numbers for services like Police (100), Fire Services (101), Ambulance/Health Services (108), among others, causing delays and confusion. With ERSS 2.0, citizens will have a unified system where dialing 112 will connect them to the necessary emergency services promptly. The Ministry of Home Affairs has designated 112 as the national emergency number, aligning Delhi with this standard for efficient emergency response.
ERSS 2.0 introduces a modern signal-handling system that centralizes all emergency calls and alerts at a single Public Safety Answering Point (PSAP). This system allows for simultaneous alerts to police, fire services, ambulance, and disaster management agencies based on the nature of the emergency. Notably, the system includes features like automatic location identification, ensuring swift dispatch of assistance without the need for callers to provide their location details.
The new system aims to reduce response time during emergencies, especially in the critical first hour, by dispatching the nearest emergency services promptly upon receiving distress signals. ERSS 2.0 will also incorporate a real-time monitoring dashboard in the control room for efficient incident tracking and dispatch management. The implementation will occur in phases, starting with integrating all existing emergency numbers into 112, followed by technical upgrades and public awareness campaigns to promote the use of the single emergency helpline number.
