The Employees’ State Insurance Corporation has introduced a centralized online patient feedback system in hospitals and dispensaries nationwide. This system aims to gather real-time feedback from patients regarding cleanliness, staff behavior, and medicine availability. Equipped with OTP validation and multilingual support, the platform includes real-time monitoring dashboards to address service ratings below 3 promptly.
Insured Persons (IPs) and beneficiaries can now easily share their healthcare experiences and provide suggestions for improvement through this digital platform. Various feedback channels are available to ensure broad participation and accessibility for beneficiaries. After using the ESIC HIS (Dhanwantri) Module, beneficiaries receive a feedback link via SMS to share their experiences.
Beneficiaries can also provide feedback by scanning QR codes placed at OPDs and hospital locations. The official ESIC website allows direct submission of feedback. The user-friendly interface requires patients to scan a QR code, enter their IP Number, rate their experience, and submit feedback quickly.
The system integrates role-based digital dashboards to translate patient feedback into immediate administrative actions. By monitoring service ratings and preventing duplicate submissions, the platform ensures authenticity and supports multiple languages for wider participation. Critical issues are flagged automatically for timely corrective actions when service ratings drop below 3.
Moreover, the platform facilitates performance ranking of healthcare facilities to encourage continuous improvement and institutional accountability. It promotes healthy competition and strict accountability among healthcare facilities.
