India’s leading automobile company, Maruti Suzuki, announced the addition of 502 new service touchpoints in the fiscal year ending March 2026. This expansion marks the largest single-year network growth in the company’s history, elevating its total after-sales service outlets to 5,926 across 3,000 cities and towns nationwide. The new touchpoints include various formats like ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSPs), and Service-on-Wheels, demonstrating the company’s commitment to catering to customers in urban, rural, and remote areas.
Maruti Suzuki’s Managing Director and CEO, Hisashi Takeuchi, emphasized the accessibility of their service touchpoints, stating that customers can easily reach a Maruti Suzuki facility for workshop visits, doorstep services, routine maintenance at frequented locations, or assistance during road trips. The company aims to further expand its network to around 8,000 touchpoints by the fiscal year 2030–31, showcasing its ambitious growth plans.
The current expansion pace represents a significant shift from Maruti Suzuki’s historical growth trajectory. Since inaugurating its first service workshop in 1983, the company took approximately 14 years to establish 1,000 touchpoints by 1997. Notably, Maruti Suzuki reported a 5% year-on-year increase in its March retail sales, with the full-year volumes for FY26 rising by about 3% compared to the previous fiscal year. In March alone, the company sold a total of 225,251 units, marking a notable surge from the 192,984 units sold in the same month the previous year. Domestic passenger vehicle sales stood at 169,428 units, while exports reached 47,040 units, and sales to other OEMs amounted to 8,783 units.
Maruti Suzuki’s shares closed at Rs 12,632 on the BSE, reflecting a 1% increase on Thursday, underlining the positive market response to the company’s recent developments.
