In a positive development, the GRM Module by the Indian Cyber Crime Coordination Centre (I4C) is aiding individuals whose bank accounts get frozen during cyber fraud investigations. This system offers a transparent solution to account holders facing freezes due to suspicious transactions. V.K. Singh, Additional Director General of Police (Cyber Crime), highlighted the ongoing efforts to combat cyber crimes and provide timely assistance to victims.
The GRM Module, a part of these efforts, has streamlined the grievance redressal process for the public. Previously, affected individuals had to make multiple visits to resolve such issues physically. However, with the new online system, the entire process is now transparent and efficient. Operating under the National Cyber Crime Reporting Portal (NCRP) and the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), the GRM Module aims to assist genuine account holders facing freezes or liens during cyber crime probes.
Under this system, account holders need to visit their bank branch to submit a request for unfreezing or lien removal. The bank then verifies their KYC details and transaction history before registering the grievance on the GRM portal. Subsequently, the case is forwarded to the designated police officer for investigation. The officer examines the transactions, looks for suspicious activities, and decides on the account’s involvement in any fraudulent actions.
If necessary, the officer may record the account holder’s statement via video conferencing. Following the inquiry, the officer determines whether to unfreeze the account, remove the lien, or dismiss the complaint. In case of dismissal, the account holder can appeal to the district- and state-level Grievance Redressal Officers (GROs). To ensure accountability, responsibilities are assigned at both police and banking levels within the GRM system.
Rajasthan Police advises citizens against sharing banking details or OTPs and urges prompt action if an account is frozen unexpectedly. If individuals believe they are innocent, they should contact their bank branch to initiate the GRM process promptly.
