Railways Minister Ashwini Vaishnaw informed Parliament that in 2025, 3.03 crore suspicious user IDs in train ticket booking were deactivated due to Aadhaar-based authentication, multi-layer cybersecurity, and anti-fraud measures. Additionally, 60.43 billion on malicious bot requests were blocked, safeguarding the e-ticketing system’s integrity.
In response to a query in the Rajya Sabha, the minister revealed that 376 complaints were filed on the National Cyber Crime Portal concerning 3.99 lakh suspicious bookings, with 12,819 suspicious email domains blocked in 2025. To enhance fairness in Tatkal bookings and prevent misuse, an Aadhaar-based one-time password (OTP) verification system for online Tatkal ticket booking has been introduced.
Aadhaar authentication offers immediate verification of user uniqueness, crucial for the time-sensitive Tatkal ticket booking process. Various application-level security controls, including CAPTCHA mechanisms and anti-bot solutions like AKAMAI, have been implemented to prevent scripting, Brute-Force Attacks, and DDoS attacks on the internet ticket booking website system.
Indian Railways has optimized system performance by implementing a Content Delivery Network (CDN) to offload static content and reduce direct traffic on the booking website. The ICT infrastructure operates in high availability mode, supported by industry-standard network and security equipment to minimize failures and ensure smooth operations.
