Tamil Nadu’s Director General of Police, Mahesh Kumar Aggarwal, has instructed senior police officers in the state to meet with the public twice a week to address their grievances directly. Wednesdays and Saturdays have been designated as Public Grievance Redressal Days, where officers from various ranks will be available in their offices from 11 a.m. to 1 p.m. to receive complaints. The initiative aims to ensure prompt and effective handling of complaints and grievances.
The directive emphasizes courteous interaction with complainants, attentive listening to their concerns, and taking necessary actions within a specified timeframe. It highlights the importance of treating the public with respect and resolving their grievances without unnecessary delays. Officers are expected to adopt a citizen-friendly approach in handling complaints and ensuring continuity in grievance redressal even if the designated officers are unavailable.
To prevent delays and provide efficient redressal, complaints received during these sessions will be processed promptly and monitored until resolved. The initiative underscores the police department’s commitment to enhancing public service delivery, building trust with citizens, and ensuring accountability within the force. The State Police Headquarters will closely monitor the implementation of the grievance redressal mechanism and the performance of officers in this regard.
