New Delhi, May 7 (IANS) Meta-backed WhatsApp on Thursday announced the launch of ‘Business AI’ in India, bringing AI-powered customer support directly to the WhatsApp Business app to help small and medium enterprises (SMEs) manage customer engagement round the clock.The feature is designed to enable eligible businesses to respond to customer queries 24/7, capture leads, book appointments and drive sales without requiring additional tools or platforms.It can also be customised using a busines…
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