Andhra Pradesh Chief Minister N. Chandrababu Naidu has instructed officials to enhance the accessibility and user-friendliness of government services. During a review at the Real Time Governance Society (RTGS) Centre, he emphasized simplifying service delivery mechanisms. Officials reported that the government has already taken steps to streamline procedures for 11 service categories.
The Chief Minister further directed officials to strengthen the public grievance redressal system and make it more user-friendly. He proposed allowing citizens to file complaints online and via the Mana Mitra WhatsApp platform. Additionally, he mandated that even voice messages through the platform should be accepted.
Naidu also addressed the issue of mobile connectivity challenges in around 3,000 locations. He instructed officials to resolve these problems within three months. The officials presented details on the “Navachethana” early childhood development screening program, which evaluates children’s physical and mental progress. Over 33,949 children have been screened statewide, with teams conducting visits to households in addition to Anganwadi centers.
The Chief Minister emphasized the importance of identifying and promptly resolving major issues in various areas. He was briefed on the issuance of Standard Operating Procedures (SOPs) to enhance the Public Grievance Redressal System (PGRS). Naidu, accompanied by representatives from the Confederation of Indian Industry (CII), visited the RTGS Centre to observe its operations, including the use of Artificial Intelligence and other technologies in governance.
