Gujarat CM to Lead Online Grievance Redressal Program Early Due to Christmas

Gujarat Chief Minister Bhupendra Patel will preside over the State SWAGAT Online Public Grievance Redressal Programme for December 2025 on Wednesday, December 24, instead of the usual fourth Thursday, due to the Christmas holiday.
The monthly SWAGAT program, inspired by Prime Minister Narendra Modi, has been operational since 2003, providing citizens with a direct platform to voice their grievances to the Chief Minister.
Traditionally, the State SWAGAT occurs on the fourth Thursday of each month. However, as December’s fourth Thursday falls on December 25, a public holiday for Christmas, the state government has rescheduled the program to December 24.
Citizens who wish to submit their grievances can do so in person at the Chief Minister’s Public Relations Unit, Swarnim Sankul-2, Gandhinagar, between 8.00 a.m. and 11.00 a.m. on Wednesday.
In the afternoon, the Chief Minister will personally participate in the program, listening directly to public grievances and representations, demonstrating the government’s dedication to responsive and transparent governance.
Gujarat’s grievance redressal system was established in 2003 with the introduction of SWAGAT (State Wide Attention on Grievances by Application of Technology) under then Chief Minister Narendra Modi, signaling a significant move towards transparent and accountable governance.
Designed to bridge the gap between citizens and the administration, SWAGAT offered a technology-driven platform for monitoring grievances directly by the Chief Minister and senior officials, ensuring timely resolutions.
Over time, the system expanded to district and taluka levels, incorporating online submissions and video conferencing, becoming a fundamental aspect of Gujarat’s administrative structure and recognized as a pioneering model of citizen-centric governance in India.
In other Indian states, grievance redressal mechanisms operate through a combination of online portals, helplines, and district-level public hearings, with varying levels of top leadership involvement.
Most states have digital platforms where citizens can lodge complaints directed to relevant departments for action within specified timelines, with provisions for escalation if issues persist. Some states conduct periodic jan sunwai or public grievance days at the district level, led by senior officials rather than the chief minister.