Karnataka Energy Ministry recently introduced the ‘HT Mitra’ service portal by Bengaluru Electricity Supply Company (BESCOM) to aid High Tension (HT) consumers. This platform, inaugurated by Energy Minister K. J. George, offers a transparent system for consumers to raise service requests and resolve electricity-related complaints. Previously, consumers had to rely on helplines or visit offices in person, lacking real-time grievance tracking.
The ‘HT Mitra’ portal integrates the complaint process into a digital platform, allowing consumers to register complaints, monitor statuses in real time, and receive SMS updates on their mobile phones. The initiative aims to enhance the quality of power supply by leveraging technology for swift issue resolution. BESCOM engineers developed the platform, reflecting the government’s commitment to consumer-friendly initiatives.
Gaurav Gupta, Additional Chief Secretary of the Energy Department, highlighted the benefits for industries and commercial establishments, emphasizing the system’s transparency and timely issue resolution. The portal, tailored for HT consumers, simplifies registration and complaint tracking through a ticketing system. It enables direct communication with officials, automated updates, and effective complaint handling by providing relevant information to field officers.
