A recent report revealed that 86% of Indian employees utilize artificial intelligence (AI) at work, with only 35% stating that AI’s return on investment has met or exceeded expectations, surpassing the global average of 22%. The study by ISACA highlighted that 49% of Indian organizations now have a formal, comprehensive AI policy, showing an increase from 32% in 2025 and exceeding the global rate of 38%.
In contrast, 23% of organizations in India have a limited AI policy, and 20% lack an active policy, indicating a gap in governance and operational readiness. The report emphasized that despite AI’s integration into daily work routines, governance and operational preparedness are still lacking, based on a global survey of over 3,400 digital trust professionals, including 265 from India.
According to the findings, 21% of Indian respondents consider it premature to assess the return on investment in AI, while 21% noted limited returns thus far, and 18% were unaware of the outcomes. The primary uses of AI among Indian respondents include enhancing productivity (56%), automating repetitive tasks (55%), generating written content (51%), and analyzing extensive data sets (42%).
Moreover, the study indicated that 82% of respondents view AI skills as crucial for their professions, and 35% stated that their organizations now provide AI training to all employees, up from 22% in 2025. Additionally, 57% of Indian respondents anticipate an increase in AI-related job opportunities within their organizations over the next 12 months, a rise from 46% in 2025.
Keith Bloomfield-DeWeese, Senior Manager of AI Product Development at ISACA, commented on the findings, stating, “There’s enormous pressure on organizations to show that AI is paying off, but the pulse poll reveals a more honest picture: most organizations aren’t yet sure whether it has.” He further emphasized that the return on investment in AI is a result of continuous investment in people, processes, and governance structures.
