Home services provider Urban Company disclosed a consolidated loss of Rs 161 crore in the fourth quarter of the financial year 2026. The company attributed this loss to the rapid expansion of its 10-minute services arm, InstaHelp, which led to increased losses from supply onboarding and marketing for new trials. Founder and CEO Abhiraj Singh Bhal mentioned that the company incurred about Rs 447 loss on each InstaHelp order serviced during the quarter, marking a 17% increase from the previous quarter’s Rs 381 loss per order.
The losses for Urban Company surged significantly by 57 times in the reviewed quarter, despite a 43% rise in revenue from operations in Q4 FY26, reaching Rs 426 crore compared to Rs 298 crore in the same period last year. The company reported that the Net Transaction Value (NTV) excluding KSA (Saudi Arabia) increased by 33% year-on-year, while net revenue (Ex-KSA) grew by 41%. Additionally, in the fourth quarter alone, consolidated NTV saw a 42% year-on-year growth, and adjusted EBITDA (excluding InstaHelp) surged almost ninefold from Rs 12 crore to Rs 106 crore.
InstaHelp, in Q4 FY26, recorded an adjusted EBITDA loss of Rs 119 crore. The company’s consolidated loss of Rs 161 crore represents a substantial increase from the Rs 2.8 crore loss reported a year earlier. Urban Company stated that it closed FY26 with Rs 2,021 crore in cash and is well-positioned to support the current cash-burn phase. The company aims to achieve adjusted EBITDA break-even by Q3 FY28 and accumulate a surplus of Rs 1,000 crore by FY31.
Urban Company emphasized that InstaHelp is a significant long-term investment that is rapidly scaling. The company witnessed a remarkable growth in InstaHelp orders, reaching approximately 2.7 million orders and Rs 40 crore of NTV by the end of Q4, with March alone exceeding 1.1 million orders. Despite anticipating continued elevated losses in the upcoming quarters due to strategic investments for market leadership, Urban Company remains focused on expansion and partner onboarding.
