New Delhi, March 25 (IANS) The Central Consumer Protection Authority (CCPA) has flagged the practice of hotels and restaurants demanding or collecting additional charges — ‘LPG charges’, ‘gas surcharge’ and ‘fuel cost recovery’ — in consumer bills, terming it an unfair trade practice, the Ministry of Consumer Affairs, Food and Public Distribution said on Wednesday.The authority said such charges are being imposed by default to bypass existing norms on service charges, and issued an advisory di…
Latest Consumer Protection Act 2019 News & Updates
New Delhi, Dec 27 (IANS) The National Consumer Helpline (NCH) has facilitated refunds amounting to Rs 45 crore during the eight-month period from April 25-December 26 2025, addressing 67,265 consumer grievances related to refund claims across 31 sectors, it was announced on Saturday.The e-commerce sector recorded the highest number of grievances and refunds, with 39,965 grievances resulting in refunds of Rs 32 crore.This was followed by the travel and tourism sector, which registered 4,050 griev…
New Delhi, Dec 23 (IANS) On the eve of National Consumer Day 2025, the Ministry of Consumer Affairs, Food and Public Distribution said on Tuesday that its consumer redressal portal e-Jagriti has improved case resolution with over 1.35 lakh complaint filings, more than 1.31 lakh case disposals, and over 2.81 lakh users.Till mid-November, at least 1,400 Non-Resident Indians (NRIs) were among the users of the portal, launched on January 1, 2025, said an official statement.The Ministry said a total …