On the eve of National Consumer Day 2025, the Ministry of Consumer Affairs, Food and Public Distribution announced that its consumer redressal portal e-Jagriti has significantly enhanced case resolution. The portal has seen more than 1.35 lakh complaint filings, with over 1.31 lakh cases resolved and a user base exceeding 2.81 lakh individuals. Notably, by mid-November, around 1,400 Non-Resident Indians (NRIs) had utilized the portal since its launch on January 1, 2025.
The Ministry disclosed that Non-Resident Indians from various countries, including the United States, the United Kingdom, the UAE, Canada, Australia, and Germany, have collectively lodged 466 complaints on the platform. Emphasizing the upcoming National Consumer Day celebrations, this year’s theme is centered on “Efficient and Speedy Disposal through Digital Justice.” The events scheduled for the occasion will encompass launches, recognitions, and announcements geared towards reinforcing consumer protection, awareness, and institutional capabilities.
The Ministry highlighted the positive impact of e-Jagriti, noting that the portal has notably enhanced case resolution, with 10 states and the National Consumer Disputes Redressal Commission (NCDRC) achieving over 100% case disposal rates. Furthermore, the National Consumer Helpline now manages more than 12 lakh complaints annually, with the support of 1,169 partners. The Consumer Protection Act, 2019, which supersedes the 1986 Act, introduces a contemporary framework for dispute resolution and marketplace accountability, signifying a significant reform in safeguarding consumer interests in India.
