New Delhi, Jan 31 (IANS) e-Jagriti, National Consumer Helpline, BIS standards, and Legal Metrology were some of the flagship reforms and high-impact initiatives undertaken in 2025 to boost consumer protection, said the government on Saturday.The Ministry of Consumer Affairs, Food & Public Distribution noted that “2025 marked a defining phase for the Department of Consumer Affairs as consumer protection in India moved decisively towards speed, accessibility and trust”.In a bid to boost co…
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New Delhi, Jan 13 (IANS) The digital consumer grievance redressal systems can greatly improve access to consumer justice in rural and geographically dispersed districts of Bihar, Jharkhand and Odisha, Nidhi Khare, Secretary, Department of Consumer Affairs, said on Tuesday.In her keynote address at the ‘Regional Workshop on Consumer Protection for Eastern States’ in Patna, Khare highlighted the major reforms undertaken by the Department of Consumer Affairs to modernise the consumer grievance redr…
New Delhi, Dec 23 (IANS) On the eve of National Consumer Day 2025, the Ministry of Consumer Affairs, Food and Public Distribution said on Tuesday that its consumer redressal portal e-Jagriti has improved case resolution with over 1.35 lakh complaint filings, more than 1.31 lakh case disposals, and over 2.81 lakh users.Till mid-November, at least 1,400 Non-Resident Indians (NRIs) were among the users of the portal, launched on January 1, 2025, said an official statement.The Ministry said a total …
New Delhi, Dec 23 (IANS) The number of calls received by the National Consumer Helpline (NCH) has grown nearly tenfold, from 12,553 calls in December 2015 to 1,55,138 calls in December 2024, the official data showed on Tuesday on the occasion of ‘National Consumer Day 2025’.Similarly, the average number of complaints registered per month has surged from 37,062 in 2017 to 1,11,951 in 2024. It now resolves over 12 lakh complaints annually, with many being addressed within 21 days, supported by…