The government highlighted significant reforms and initiatives in 2025 aimed at enhancing consumer protection. These included the introduction of e-Jagriti, National Consumer Helpline, BIS standards, and Legal Metrology. The Ministry of Consumer Affairs emphasized a shift towards faster, more accessible, and trustworthy consumer protection measures during the year.
In 2025, the government focused on digital transformation, market stabilization, updated standards, and stronger partnerships to bolster consumer welfare. Notable advancements ranged from paperless consumer courts to AI-driven grievance redressal and improved trade practices. The year marked a transition from reactive regulations to technology-driven governance for consumer well-being.
A significant milestone in 2025 was the nationwide launch of e-Jagriti, a digital platform revolutionizing consumer dispute resolution. By mid-November, the platform had attracted over 2.81 lakh users, including 1,400 NRIs, with complaints originating from various countries. The platform’s success was evident with more than 1.35 lakh cases initiated and over 1.31 lakh cases resolved, showcasing enhanced efficiency in consumer dispute resolution.
Consumer awareness initiatives in 2025 emphasized inclusivity and outreach, with a focus on strengthening consumer commissions. Financial aid of Rs 7.31 crore was allocated to States under the Strengthening Consumer Commissions scheme for infrastructure upgrades. The National Consumer Helpline, available in 17 languages, continued to play a crucial role in grievance redressal, with an increased number of convergence partners and substantial refunds facilitated during the year.
New BIS standards introduced in 2025 aimed to elevate consumer safety and product quality, with expanded hallmarking coverage and digital traceability for silver jewelry. Legal Metrology reforms prioritized accurate trade transactions and reduced compliance burdens, with new rules implemented for various measuring instruments.
