Multinational IT, ITeS, and ER&D operations in India have contributed around 1.7 million jobs to the country’s job market since FY20, bringing the total sectoral employment to approximately 4.2 million. A report by Bengaluru-based consultancy Wizmatic predicts that exports from these centers could reach $164 billion by FY26, up from $153 million in FY25.
Global capability centers (GCCs) are playing a significant role in commercial leasing in NCR, Bengaluru, Hyderabad, and Pune, impacting workplace design preferences and residential absorption in various micro-markets. In NCR and Bengaluru, GCC occupiers are now seen as more reliable long-term tenants compared to traditional outsourcing firms.
The expansion driven by GCCs in NCR is shedding light on emerging cities like Faridabad. With infrastructure enhancements such as the Delhi-Mumbai Motorway and improved metro connectivity, Faridabad is becoming an attractive destination for MNCs, IT/ITeS firms, and organized businesses, according to Uddhav Poddar, CMD, Bhumika Group.
Sanchit Bhutani, Managing Director, Group 108, highlighted the visible impact of GCC-led expansion on long-term office space demand. Companies within GCC ecosystems are increasingly favoring organized regions where office, retail, and residential infrastructure coexist, noted Bhutani.
GCCs are now taking on responsibilities such as product ownership, analytics, compliance, and strategic technology functions, indicating a deeper commitment to physical infrastructure as operations evolve. Mohit Batra, Regional Director, Realistic Realtors, emphasized that occupiers are prioritizing continuity, ecosystem depth, and future scalability over isolated office assets, influencing commercial development, residential planning, retail integration, and city-level infrastructure priorities.
Despite the potential impact of AI on the headcount of Indian employees, the report underlined that the physical presence of India’s GCC economy is expanding faster than anticipated.
