Tamil Nadu Chief Minister C. Joseph Vijay is set to open a revamped constituency office in Perambur, unveiling a technology-based public grievance system for quicker civic service delivery. Having won the Assembly election from Perambur and Tiruchi East, Vijay retained Perambur and resigned from Tiruchi East. He remains actively involved in welfare initiatives for Perambur residents.
The newly renovated office aims to enhance public outreach and improve grievance redressal within the constituency. Situated on First Street in Sharma Nagar, Vyasarpadi, the MLA office has been transformed into a modern public service center, equipped with a compound wall, CCTV surveillance, dedicated computer systems, and a designated room for the Chief Minister during his visits. Staffed by 10 personnel, the office will receive, review, and coordinate public petitions daily with government departments for prompt action.
During his first post-election visit to the constituency, Vijay is expected to receive a warm welcome from Tamilaga Vettri Kazhagam (TVK) office-bearers and cadres after inaugurating the office. Following the inauguration, the Chief Minister plans to visit a nearby ration shop to distribute new ration cards and land ownership pattas to eligible beneficiaries.
A key feature of the initiative is the launch of the “Jana Sevana Vedhi” mobile app, enabling Perambur residents to directly submit grievances to their MLA. The app covers complaints related to various services like electricity, water supply, roads, sanitation, education, healthcare, housing, welfare schemes, employment, business support, legal matters, and emergencies. Once a complaint is lodged, it will be promptly forwarded to the MLA’s office, with users receiving acknowledgment messages and the ability to track their petitions online until resolution.
Authorities have mandated preliminary action on all complaints within three days, aiming to resolve essential civic issues like water supply, electricity, roads, and sanitation within 10 days where possible, with updates provided through the app. Additionally, a modern control room at the constituency office will oversee the grievance redressal process, fostering transparency and accessibility in public service delivery.
