New Delhi, July 25 (IANS) Insurance Regulatory and Development Authority of India (IRDAI) Chairman Ajay Seth on Saturday called for the complete removal of dark patterns from the insurance sector, saying transparent digital practices are essential to building consumer confidence and expanding insurance penetration in the country.Speaking at an event here, Seth said insurers should critically examine their digital platforms and customer journeys instead of treating compliance as a mere procedural…
Latest Central Consumer Protection Authority News & Updates
New Delhi, July 19 (IANS) The Central Consumer Protection Authority (CCPA) has initiated suo motu action against 41 restaurants across the country for violation of consumer rights and adoption of unfair trade practices by levying service charge by default on consumers’ bills, according to an official statement issued on Sunday. The action has been taken based on complaints received through the National Consumer Helpline (NCH). The complaints were supported by invoices showing that service char…
New Delhi, July 17 (IANS) The Central Consumer Protection Authority (CCPA) on Friday imposed a penalty of Rs 1 lakh on SpiceJet Limited for adopting deceptive design practices, commonly known as “dark patterns”, on its flight booking platform by automatically enrolling consumers into its loyalty programme and obtaining consent for promotional communications through pre-selected options.The order was passed by the CCPA headed by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra after …
New Delhi, June 21 (IANS) The Central Consumer Protection Authority (CCPA) has imposed penalties of Rs 1 lakh each on Storia Foods and Beverages Pvt Ltd and Mrs. Bectors Food Specialities Limited (English Oven) for misleading advertisements and unfair trade practices related to the use of ‘100 per cent’ claims on food products, according to an official statement released on Sunday.The consumer watchdog has directed both companies to immediately discontinue the disputed claims from their product …
New Delhi, June 3 (IANS) The Central Consumer Protection Authority (CCPA) on Wednesday imposed a penalty of Rs 5 lakh on PhysicsWallah Limited for deploying dark pattern practices on its platform that allegedly misled consumers and influenced their decision-making process.The consumer watchdog has also imposed a penalty of Rs 1 lakh on McAfee Software India Private Limited for using misleading subscription renewal practices on its digital platform.“PhysicsWallah has been fined Rs 5 lakh, while…
New Delhi, May 30 (IANS) The Central Consumer Protection Authority (CCPA) on Saturday said it has imposed a penalty of Rs 7,00,000 on Vajiram and Ravi IAS Study Centre for indulging in misleading advertisement through deliberate concealment of material information.The CCPA, headed by Chief Commissioner Nidhi Khare, and Commissioner Anupam Mishra, passed the order after observing that the coaching institute made tall claims and prominently used the names, photographs, and achievements of successf…
New Delhi, May 27 (IANS) The Central Consumer Protection Authority (CCPA) has initiated regulatory action against several online platforms — including IndiaMART, Justdial, Sigma-Aldrich India, Dial4Trade and ExportersIndia — over the unauthorised sale and advertisement of hazardous chemicals and explosive substances, an official statement said on Wednesday.The action was initiated following inputs regarding the online listing and sale of hazardous and regulated substances on digital platforms,…
New Delhi, May 23 (IANS) Union Minister for Consumer Affairs, Food and Public Distribution Pralhad Joshi on Saturday said he has directed the Department of Consumer Affairs and the Central Consumer Protection Authority (CCPA) to investigate alleged excessive cancellation charges being imposed by Agoda and online ticket booking platforms on consumers.In a post on social media platform X, the minister said the probe would examine whether online ticket booking platforms were charging cancellation f…
New Delhi, May 16 (IANS) India’s consumer rights watchdog on Saturday launched an investigation into major e-commerce platforms, including Amazon, Flipkart, Meesho and JioMart, over the online sale and promotion of an allegedly unregistered agrochemical product sold as “Cyclosinone Herbicide”. The Central Consumer Protection Authority (CCPA), functioning under the Department of Consumer Affairs, issued notices to the platforms seeking an explanation on their due diligence mechanisms and di…
New Delhi, May 15 (IANS) The Central Consumer Protection Authority (CCPA) on Friday imposed penalties on two major coaching institutes — Motion Education Private Limited and Career Line Coaching (CLC) — for allegedly publishing misleading advertisements and indulging in unfair trade practices under the Consumer Protection Act, 2019.The consumer watchdog levied a penalty of Rs 10 lakh on Motion Education Private Limited and Rs 5 lakh on Career Line Coaching (CLC), Sikar, after finding that both…